Hundreds of people reviewed you on Google. Nobody ever wrote back.
I answer the Google reviews local businesses and independent practices never got to — your recent reviews and every complaint that can safely be answered, in your own voice, done in five days for a flat $197.
Called three times about my dog's blood results and nobody called back. When I finally drove over, they'd been sitting on the vet's desk for two days. The care was fine. Being left to worry was not.
Called three times about my dog's blood results and nobody called back. When I finally drove over, they'd been sitting on the vet's desk for two days. The care was fine. Being left to worry was not.
You're right, and I'm sorry. Two days of waiting to hear about your dog's results is two days of worry nobody should have to sit through, and three unanswered calls made it worse. If you'd like to talk it through, call and ask for me directly.
An illustrative example, not a real review. The second version is the kind of reply I write for you. I never promise a change on your behalf that you haven't actually made.
Why it matters
The reply is read by everyone who comes after
The person who left that review has moved on. The next fifty people deciding whether to call you haven't — and an unanswered complaint reads as an admission. Answer it and the same complaint becomes evidence that somebody is paying attention.
The good reviews matter too. Someone who took ten minutes to praise your staff by name and got nothing back is unlikely to do it twice.
Why a person
The hard part isn't the writing
It's the judgement: which reviews to answer, which to leave alone, and what never to say on your behalf.
- Some reviews shouldn't be answered in public at all. Alleged harm to a pet or a patient, a named staff member, anything heading toward a lawyer or a licensing board. A public reply can be quoted back to you for years. I tell you which ones to leave alone, and why.
- No promises you never made. "We've retrained our front desk" sits on your profile for years whether or not it happened. I never write a change you haven't actually made.
- Every reply is about that review. "Thank you for your feedback!" under two hundred reviews tells the next reader nobody read them. Every reply I write names the thing that person actually said.
- Dental and medical practices: every reply is written so it never confirms someone was a patient and never mentions treatment. That's the line the HIPAA enforcement cases draw, and a warm, well-meant reply crosses it easily.
What it costs
One price, one scope, no proposal
The Rescue
Five days, start to finish. You pay after you've approved the replies.
- Your recent reviews answered: every review from the last two years, up to 40, each written for what that person actually said
- Every complaint, of any age, read and sorted: replies drafted, replies that need your words first, and ones that shouldn't be answered at all
- A written do-not-answer list, with the reason for each
- Reviews that break Google's own rules, flagged for removal with the rule each one breaks
- A posting schedule spread over about three weeks
- Delivered as a Word document. Nothing is public until you post it
The Watch
Optional. Cancel any time.
- Every new review answered within two business days
- The same rules on what not to answer
- You add me as a Manager, so replies go up without you copying and pasting
- A short monthly note on what came in and what was left alone
I'd suggest starting with the Rescue and deciding about the Watch after you've seen the work.
How it works
Three things on your side, well under an hour
- You send me your business name That's all I need to start. Everything I work from is already public, so there are no logins, exports or forms.
- We talk for ten minutes What you want to be known for. What you never want said on your behalf. Any complaint you think was unfair — those are the ones that need the most careful answer.
- You read every reply, then post the ones you approve Nothing goes up on your profile without your yes. It's your name on it, so you get the last word on every sentence. Some reviews shouldn't be answered in public at all, and I'll tell you which ones and why.
Paying and the fine print
How paying works
- You pay after you've approved the replies. I send a short invoice when you've signed off on the work.
- By ordinary US bank transfer (ACH). I receive payments through Wise, which gives me US account details, so it's a normal domestic transfer from your bank. No card fees, nothing to install.
- The Watch is month to month. Cancel any time by email.
- Refunds. If you don't approve the Rescue replies, you don't pay. Cancel the Watch and you won't be billed again, and I'll keep answering your reviews until the end of the month you've paid for.
What I don't promise
- A higher star rating. Replies don't change your average, and anyone promising that is guessing or removing reviews improperly.
- That a reported review will be removed. Google decides. What I promise is a report that cites the rule it breaks.
- That unhappy reviewers will soften their reviews. It happens, but it isn't something I can deliver.
- Any search ranking outcome.
Who you're dealing with
One person, not an agency
I'm Cayle Villa. I work from Manila with a small number of US practices at a time, which is the honest reason this costs $197 rather than a local agency's monthly retainer.
I'm early in building this, so I'd rather tell you that than dress it up. What you get in exchange is me doing the writing instead of an account coordinator, a five-day turnaround because I'm not juggling forty clients, and approval over every word before it appears under your name.
I don't buy, trade, incentivise or filter reviews. Those practices violate Google's policies and can get a profile suspended — it would be your practice bearing that, not me. Answering reviews is entirely within the rules, and that's the whole of what I do.
Send me your business name
I'll read your profile, write three replies I'd post, and email them back to you free — use them whether or not you ever hire me. It takes me about ten minutes and it's the fastest way for you to judge whether the writing sounds like you.
cayle@profilerescue.com